Thanks to Dynamik Allocator, Unnecessary Driving is a Thing of the Past

Ametro, a cleaning service company that has been operating in the Helsinki metropolitan area for 15 years, is known for its cheerful employees, excellent customer service and high-quality work. The professional team is primarily made up of workers from the Philippines, who have been recruited and trained by Ametro for their roles.

Ametro mainly focuses on home cleaning, and its service area covers the entire Uusimaa region, which means thousands of kilometers are driven daily. The company recognized the need to streamline operations so that transitions between jobs could run more smoothly and unnecessary driving could be minimized. The solution was found in Dynamik’s AI-based software, Allocator, which was implemented to help plan the work schedules of the cleaning teams.

Allocator Finds the Optimal Cleaning Time for Customers

For a company like Ametro, which operates over a large area and serves numerous clients, streamlining work hours results in significant savings in the long run.

Dynamik Allocator helps Ametro distribute tasks in a smart and efficient way, ensuring that the team's efforts are fully utilized as unnecessary back-and-forth driving is reduced. Thanks to Allocator, working hours are no longer spent behind the wheel, allowing more time to be dedicated to the actual cleaning tasks. The benefits of Allocator go beyond just time optimization; Haataja emphasizes that the software has also reduced the company’s carbon footprint.

Streamlining Operations is a Process, with Allocator as a Tool

While Allocator has great potential for improving operational efficiency, Ville Haataja points out that new processes must be implemented gradually. When organizing calendars and routes, both the company’s needs and customer schedules must be considered.

Ametro also praises Dynamik's customer service. In regular meetings, Ametro’s team can share their wishes and ideas directly with the system administrators. Dynamik’s technical support responds quickly to any feedback or requests for help.

Dynamik Allocator – Ametro’s Solution from Dynamik’s Perspective

Our collaboration with Ametro began with a deep understanding of their business needs. From experience, we know that regular home cleaning is a personal service and long-term customer relationships are crucial. That’s why optimizing cleaners’ schedules had to consider not only kilometers and time but also the regularity of tasks and the continuity of customer relationships.

Our agility as a provider enabled us to implement a tailored recommendation algorithm for Ametro. The goal of the algorithm was to search for lasting changes in calendars for regular tasks, allowing the gradual optimization of schedules and the reduction of unnecessary trips between cleaning sites. Dynamik Allocator combined route and schedule planning so that each customer could be assigned the optimal cleaning time and a consistent cleaning team.

A company the size of Ametro receives several new customers each week. For each of them, we need to find the best possible cleaning time, considering the customer’s preferences, the workers’ schedules, and the location of other jobs. Together with Ametro, we developed a solution where Allocator’s AI considers the customer's preferences and available resources, suggesting the best possible cleaning time and team in real-time to the customer service representative.

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